Refund Policy
When SubscribeIPTV refunds a plan: our 7-day guarantee for technical problems we cannot fix, how to request a refund, and what is not covered.
Last updated: September 27, 2026
We want you to be happy with SubscribeIPTV, and we’d rather fix a problem than lose a customer. This policy explains when you can get your money back.
Try it free first
The easiest way to avoid a refund is to test the service before you pay. Our free 24-hour trial lets you check the channels, picture quality and your own device at no cost.
Our 7-day technical guarantee
If you run into a technical problem that stops the service from working and our support team can’t fix it, you can ask for a full refund within 7 days of your purchase. Before we approve a refund, we’ll ask a few questions and try to solve the problem with you, because most issues come down to a setting in the app or the network and can be fixed quickly.
How to request a refund
- Email contact@subscribeiptv.us or use our contact form within 7 days of your purchase.
- Write from the email address you used at checkout, and include your order details and a short description of the problem.
- Work with our team on any troubleshooting steps we suggest.
Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to show the credit.
What isn’t covered
- Requests made more than 7 days after purchase
- Problems caused by an incompatible device or an internet connection below the speeds we recommend (10 Mbps for HD, 25 Mbps for 4K)
- Fees charged by third-party player apps or app stores
- Accounts suspended for sharing, reselling or other breaches of our Terms of Service
- Changing your mind after using the service, when there was no technical problem
No surprise charges
Plans are one-time payments and never renew automatically, so you’ll never be billed again without choosing a new plan yourself.
Questions?
If you’re unsure whether something is covered, ask us before you buy. We’re happy to help.